Terms of service
TERMS & CONDITIONS
Last updated: 4 June 2026
OVERVIEW
This website is operated by Capsule London (“we”, “us”, “our”).
We provide this website, including all content, products, and services, subject to your acceptance of the terms set out below.
By accessing our website or placing an order, you agree to be bound by these Terms & Conditions and any policies referenced within them.
If you do not agree, you should not use this website.
We may update these Terms from time to time. Continued use of the website confirms acceptance of any changes.
ONLINE STORE TERMS
You confirm that you are of legal age in your country of residence, or have permission to allow a minor dependent to use this site.
You agree not to use our products or services for any unlawful purpose or in breach of any applicable laws.
You must not introduce viruses, malware, or any harmful code.
Any breach may result in immediate restriction of access.
GENERAL CONDITIONS
We reserve the right to refuse service at any time.
Content (excluding payment data) may be transferred unencrypted across networks and adapted for technical requirements. Payment data is always encrypted.
You may not reproduce, copy, resell, or exploit any part of the Service without written permission.
Headings are for reference only and do not affect interpretation.
INFORMATION ACCURACY
We aim to ensure all information is accurate and up to date, however we do not guarantee completeness or accuracy at all times.
Content is provided for general guidance only and should not be relied upon as the sole basis for decisions.
We may update content at any time without obligation to notify users.
PRICING & SERVICE CHANGES
Prices may change without notice.
We may modify or discontinue the Service at any time without liability.
PRODUCTS
Certain products may be available exclusively online and in limited quantities.
All products are subject to availability and return in accordance with our Returns Policy.
We make every effort to display product colours accurately, but cannot guarantee screen accuracy.
We reserve the right to limit quantities, regions, or users at our discretion.
We may discontinue any product at any time.
ORDERS
We reserve the right to refuse or cancel any order.
This may include orders flagged as bulk, reseller, or suspected misuse.
If an order is changed or cancelled, we may attempt to notify you using the contact details provided.
You agree to provide accurate, complete, and up-to-date order and account information.
THIRD-PARTY TOOLS
We may provide access to third-party tools “as is” and “as available”, without warranties or oversight.
Use of such tools is entirely at your own risk and subject to third-party terms.
New features may be introduced from time to time and will also be subject to these Terms.
THIRD-PARTY LINKS
We are not responsible for third-party websites or their content.
Any interaction with third-party services is at your own discretion and subject to their policies.
We accept no liability for any loss arising from third-party use.
USER CONTENT
If you submit content (including ideas, feedback, or suggestions), you grant us the unrestricted right to use, reproduce, and distribute it in any form.
We are not required to maintain confidentiality, provide compensation, or respond.
We may remove content that we deem inappropriate, unlawful, or in violation of rights.
You are responsible for ensuring your content does not infringe third-party rights or contain harmful material.
PERSONAL INFORMATION
Your personal information is handled in accordance with our Privacy Policy.
ERRORS & OMISSIONS
Occasionally, errors may occur in product descriptions, pricing, availability, or delivery information.
We reserve the right to correct such errors and to cancel or amend orders where necessary, including after submission.
We are not obligated to update information unless required by law.
PROHIBITED USE
You may not use this site:
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For unlawful purposes
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To violate any laws or regulations
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To infringe intellectual property rights
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To harass, abuse, or discriminate against others
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To submit false or misleading information
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To upload malicious code
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To collect personal data of others
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To spam, scrape, or interfere with site security
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For obscene or harmful activity